Tuesday, January 16, 2007

IPS Troubleshooting: "The root element is required in a well-formed document"

Two updates in one day... I must feel really guilty about not keeping up with this. I thought I'd share a recent issue I had on a couple of our IPS 4215 sensors while importing it to the IPS MC (again... this is the CiscoWorks management console for IPS sensors). The issue occurred when I had updated the IPS sensors to the latest code at the time (5.1(3)) and then attempted to import their configurations into the IPS MC to be managed. I would get this absolutely meaningless error:

ERROR 13:42:28 [main] - (Log.java:198) - IPS-TEST -SensorConfigImportcaught: Unable to import sensor config using RDEP: java.lang.Exception: An exception occurred during the import of file(null), detail=Error on line 1 ofdocument : The root element is required in a well-formed document.

And for those that are seeing the error... this is what the "status messages" dialog shows:



So now what? What does this mean and how do I get my sensors to import without this issue? The error is Cisco's fault and not yours (I know *snicker* *snicker*). The issue is that the latest version of IPS MC cannot parse the configuration of the sensor due to the addition of the V, which is the anti-virus update version (as seen in the sensor version in the above dialog). This bug is found under CSCsh11502. The workaround as presented by Cisco is:

Downgrade the sensor to an earlier version that does not have the V version in it. Then use the IPSMC to upgrade to the current version.

Well.. I know the next thing that I thought was that re-formating the sensor and then doing the update via the IPS MC was just a tremendous waste of time. How do you get around it? Open up a TAC case with Cisco and ask for the "CSM301SP1_Patch.zip" fix for this issue. Once I patched my CSM 3.01 install I was able to import and update. All together this took nearly a month of investigating and going back-and-forth with TAC about this issue. I hope this info can help anyone else that runs into this come to a quicker resolution. As always, questions are welcomed and comment appreciated.

-Mike

24 comments:

Anonymous said...

Great Stuff, Mike

Dmitry said...

-Mike, give me please link on "CSM301SP1_Patch.zip"!!!!

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