Thursday, February 28, 2008

Unified Communications Manager: 6.0(1) to 6.1(1) Stalled Upgrade

What's this... Cisco voice now? I'm working on a few Cisco voice projects right now so you'll see some posts in the future about the exciting voice offerings from Cisco. Today I was running an upgrade of our Unified Communications Manager (UCM, formerly CallManager) to version 6.1(1) from 6.0(1). The upgrade went well for about 45 minutes, and then seemed to stall out. The update log, viewable on the web console from OS Administration -> Software Upgrades -> Install/Upgrade, was "stuck" on this step:

Create new OS image for future upgrades

Come to find out, this was just a UI log issue. By refreshing the page I was able to see the upgrade completed. I made the new partition active and the upgrade worked great. When in doubt... refresh.



Anonymous said...

Thanks Mike, I ran into this too. Status says running and clock is turning, but the log stopped. Refresh and assume control if the session authentication drops (mine did).

Anonymous said...

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? What is your best take in cost vs performance among those three? I need a good advice please... Thanks in advance!